FAQ


What should I do if the jar or package appears damaged?

If you notice any of the following:

  • A cracked or open seal

  • Bulging lids

  • Leaks or other visible signs of damage

Please do not consume the product. Damaged packaging can compromise the safety of the food inside. Instead, dispose of the product immediately to avoid any risk. Feel free to contact us at info@thespicybalkan.com, send us a photo and we will replace your product.

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How should I store my products?

To maintain the freshness and quality of our products:

  • Store all spices and jarred goods in a cool, dry place.

  • For jarred products, refrigerate them after opening and consume within 7 days.


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Can I get a replacement for a damaged product?

Yes! If you receive a product that is damaged, we’re happy to replace it. Please contact us at info@thespicybalkan.com with your order details, where you purchased our product, your name and a photo of the damaged item, and we will resolve the issue promptly.

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What if something seems off about the product but the jar isn’t damaged?

If you notice anything unusual about the product—such as unexpected odors, discoloration, or texture changes—it’s better to err on the side of caution and not consume it. Please reach out to us to report the issue, and we will assist you.

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How do you ensure the safety of your products?

Our canning process follows industry standards for safety and quality. We:

  • Use high-quality, food-grade jars and lids

  • Follow precise sterilization protocols

  • Perform quality checks on every batch

  • We have ran lab reports to ensure our products are safe to consume.

Your health and satisfaction are our top priorities, and we’re here to address any concerns or questions you may have.